Questions? | Golden West English Creams
top of page

FREQUENTLY ASKED QUESTIONS

At Golden West English Creams we pride ourselves on providing an excellent - and transparent - experience.

Where are you located?
We are located in the sleepy community of Orangevale California, on the eastern side of the Sacramento Valley.

When do we select our puppy?
The order of selections are made in the same order of deposits received.  Selections are made around 4-5 weeks of puppy's age.  If you are the 2nd family to request a female pup, then you will make the second selection from amongst the females in the litter in this timeframe   We will provide frequent updates with our opinions of the puppies' personalities and behavior (laid back, happy, energetic, likes to wrestle, etc), along with pictures and videos, and live-stream via FaceTime or Zoom to share with our new families.  We want you to have the puppy that is right for your family environment and lifestyle.

Can I join a waitlist
Yes.  after we meet in person or virtually to make sure we are a right fit for each other, a $400 deposit will hold your puppy selection position for a future litter.  In the event that pregnancy doesn't occur, or there are not enough puppies of the gender that you requested, that is returned in full.  If we can fulfill your waitlist request, the $400 is applied toward the $2400 puppy deposit which is due when puppies are 4 weeks' of age.  This puppy deposit is then non-refundable.   Balance of payment is due when puppies reach 5 weeks of age.  Puppies are reserved in the order (and gender) that deposits are received.  

Is there a deposit? Puppy deposit is $2400 at 4 weeks' age, with the balance at 6 weeks, both depending on method of payment, see below.

How do I make payment?
Full payment is due when your puppy is 6 weeks old.  Our preferred method of payment is cash, or certified check via US Mail for out of families.  If paying with personal check, full payment is due when your puppy reaches 4 weeks of age.  If using VenMo, ApplePay, Zelle and PayPal please use the "Friends and Family" options or whatever is similar term on the payment platform you choose.  

When will my puppy come home?
All puppies will move to their forever home within their 8th week of life.  We will begin scheduling pick up times when final payments are made.  If your puppy needs to be held by us beyond the 8th week (after 63rd day of life), we can arrange that for an additional fee.   We strongly encourage pickup at 8 weeks of age, to ensure proper bonding and socialization.

What will I go home with?
For starters a happy and healthy puppy who will quickly become a cherished member of your family.   In addition to that, we'll provide a properly sized collar, a light weight leash, a starter pack of food, a toy (or two - we spoil), a small plush toy that they are familiar with, and has mom's and littermate's scent, complete vaccination and deworming records, deworming medicine and schedule for the next worming treatment.  Your puppy will be microchipped with a lifetime pre-paid subscription to AKC ReUnite, and you will have a copy of their pre-paid AKC registration along with paperwork started so that you may complete the registration as the new owner. 
 
We also include a  paperback copy of "Clicking with Your Dog: Step-by-Step in Pictures (Karen Pryor Clicker Books) Step-By-Step in Pictures Karen Pryor Clicker Books".

Do your dogs have health clearances or come with a warranty?
Yes!  Both the stud and our female have had an extensive panel of genetic testing performed, and both are 100% clear (neither carrier nor affected) by any of these hereditable conditions.  See their respective page for specific test details and links.
 
As part of our contract, which both parties must sign, we provide a guarantee against certain genetic defects and related medical expenses up to the purchase price of the animal.   Email us for complete details and a copy of the contract.   This is not a universal health or behavioral guarantee -- puppies are not widgets and nurture and nature both come in to play.    

What about Hip Dysplasia?
Hip Dysplasia in dogs is a multi-factoral condition which can affect large sized breeds.   There is no genetic test for Hip Dysplasia in canines, so we do everything we can to select breeding pairs who have been professionally evaluated and assessed to have quality hips so that their offspring are least likely to be genetically predisposed.   Despite all of this, there is no Guarantee against Canine Hip Dysplasia.  A developing puppy's environment, diet, weight, early age neutering, rough handling and physical activity (and types of activities) can all contribute to the development of Dysplasia.   Among environmental factors, keeping your puppy at an ideal weight is perhaps most important single thing you can do.   When letting small children or clumsy adults lift or hold developing puppies, have them seated on the floor!  One (one!) awkward landing for a young puppy can lead to Hip Dysplasia.   Even daily trips up or down stairs can contribute.   

It is super cute to see a young toddler struggle to carry a wriggling puppy; it is catastrophic and tragic for all involved a year or two later when deciding what to do with a furry family member who has mobility struggles. 

For the health and well-being of your puppy, and to avoid emotional heartache, please take this seriously.  This article has a lot of common sense advice about what you can do to ensure healthy development of your puppy's joints.   

How do I receive my puppy?

We're selective and so are you, and there may not be quality breeders in your area.  As such, many of our forever homes are far from our home.  We will work with you to safely get your puppy from here to there.  

  • Pickup in Orangevale -- Of course you can always pickup your puppy at our home in Orangevale, CA.   If you have a long car ride home we recommend a traveling crate to keep your puppy safe, and feeling comfortable and secure.  Ask us about other trip necessities before you make the trip.  

  • Meet me half way-ish -- If you live within a 500 mile drive of our home, we will drive your puppy to an appropriate meeting place within 250 miles for a fee of $300.   If you live more than 500 miles, we will still drive 250 miles.  Ask for details.  Alternately, we can meet you at Sacramento International Airport if you'd like fly out with your puppy.  But, please don't assume you can just show up with a puppy and board a flight.  There are USDA health certificate requirements, and various airline policies and fees to navigate.  We can help, just let us know before you book tickets.  We have hard won practical experience and guidance.    

  • Take to the skies -- If you want, we will fly your puppy to you, but we need to know 2-3 weeks before go home date!   We will meet you at a major lower 48 US airport of mutual agreement so that you can pick your puppy up there.  Costs vary but estimate $300 per day of travel + roundtrip airfare for one human chaperone, and associated airline fees and health certificates.   We will provide a detailed cost estimate and coordinate scheduling in advance, just ask.

  • Apologies, but no Bueno & Verboten -- We don't sell our puppies to buyers outside of the US.

What if I can't keep my puppy?
We work with your family to ensure your puppy is the right fit, so that their forever home is just that. 
 
However, life happens to the best of us, and lots of issues like illness, allergies, divorce, relocation, and financial hardship, to name but a few – can make it impossible for an owner to continue keeping a dog, despite the best of intentions.  

If you find yourself in this situation, we will work with you to help you find a happy new forever home.  Regardless of the circumstance, we always want to be notified if your puppy changes ownership.  It's part of our purchase contract.   As breeders, we are responsible for every puppy we bring into the world, and need to make sure they are in loving, responsible hands.

 
We  also want a new owner to know we are available to provide the same guidance, support and advice that we give to all of our families.  Furthermore, if any problems or issues develop throughout a dog’s life,  that is important information that will help us guide our breeding program.

In the event that we cannot find a suitable home that meets my standards, we will take the animal back.  This applies for the lifetime of the animal.

Except as described in the health guarantee, there are no refunds for returned animals.  

Can I breed or show my dog?
Your puppy will come with a "Limited Registration" from the American Kennel Club.  This means that your dog is registered, but that litters produced by the dog you buy from us are not eligible for AKC or affiliate club registration, likewise they are not eligible to be entered in breed competition in licensed or member dog shows.  They can be entered in 'performance' competitions such as hunting, agility, athleticism or obedience contests.  All warranties are void if the dog has been bred or shown contrary to this limited registration policy.

How do you raise great puppies?
We subscribe to the Puppy Culture method of early neurological stimulation, socialization and puppy rearing.   We recognize that as breeders we have the opportunity and obligation to shape these puppies into outstanding lifelong companions during what is arguably the most formative stage of their lives.   We do this in small part to make happy customers, but in large part to make happy puppies.  

Here is an abbreviated list of what we do and when we do it:
 

  • Weeks 1 & 2 your puppy is handled, cuddled, picked-up, and gently turned over, all while quietly speaking to them.  We do this during their entire stay with us and in the later weeks we expand this to include gently placing our fingers in the puppies mouths, rub their teeth and gums, lift and stroke their outer ear and under flap, on their paws and between their pads, tap their genitals and private areas.  This will help them know that there are no 'no touch zones' and will be a great benefit during veterinary visits, or administering at home care and grooming.  In their final weeks with us, we will gently tug their cheek, tails and fur to condition them for toddlers, or adults who should know better.

  • Week 3 we begin introducing the puppies to both abrupt and ongoing noises such as vacuums, doorbells, telephones, louder voices and sharper sounds, such as a book being dropped.  These continue for the rest of their stay with us, with new sounds being introduced along the way.  We also approach them abruptly, and reach toward them without 'permission' to assure they are not easily startled by this behavior later in life.   While nursing, mom 'disposes' (eww) of all of their bodily functions.   At this age they start on prepared food, and mom stops her disposal functions.  We start placing them in a litter area of the pen as soon as we notice a bathroom event about to happen.  At this stage we're changing the pen carpets multiple times per day.

  • Week 4 your puppy will meet the crate, and we start introducing new people and places.  Since they will not have received all of their vaccines yet, these new places are typically not frequented by other dogs.  By this age, bathroom events are more predictable, and start placing them in the litter area to trigger them to relieve themselves, it's usually 50/50 this week on success.

  • Week 5 we start house training at night. Letting the puppies out of their crate twice a night to 'go hurry'.   Litter training typically improves to 70% success.

  • Week 6 we start with car rides to help acclimate the puppy and help prevent car sickness.  We also put them on a leash, but with no tension or attempt to control them.   Puppies are much more mobile, and litter training success often regresses, but a foundation has been laid!

  • Week 7 we start using the leash to guide and direct them, and let them experience being controlled.  We continue house training and bringing new people to visit, and safely expose them to new situations.   Litter training is usually back up over 80% at this point.   

  • Week 8 they go home, and we are available thereafter for advice, calls, whatever comes up!  Our last litter had only one reported litter accident after go home, and the owner said it was really her fault (!).  All puppies are different, and your experience may vary, but we really, really try to establish litter training before they go home.   Our training is easily extended at home so that they go in the same area of the yard each time.   Ask for details.  

What will I need at home?

Patience and resolve for starters.   The first few days at home will set the stage for the next 12-14 years or more.   If you're crate training, and we highly recommend that, be consistent.   A newly homed puppy just left it's mother, it's playmates and the only home and caregivers they've ever known.   They will whine when you put them to bed in their crate.   Let them.   It does get better.  Trust us and trust the process.  But, plan on a few sleepless nights.  

POST-PANDEMIC UPDATE *** IF YOU WORK AT HOME, a puppy will be a near full-time distraction and disruptive during the first two weeks+.   We had a puppy returned from a family who was not fully prepared, and it was heart-breaking for their small children!

At times your puppy will need constant supervision and gentle but firm management.    This generally applies to whenever it is awake and not confined in it's crate or pen.

Your puppy needs a safe and quiet place to rest and escape the activity around them, a place to call their own.  This is their crate.  Their crate is not a punishment, it is a safe haven, and how you employ it will mean all of the difference in their first few weeks at home.

You will need to balance your puppy's crate time and it's active time -- a crate is not a puppy sitter nor a playmate, and puppies need LOTS AND LOTS of play stimulation, they are social animals who rely on their pack -- and you are their pack now.

We recommend a wire crate, with a movable internal panel (basically an extra wall) that can be used to reduce the size while a puppy, but removed when a fully grown adult.   As long as you are a responsible puppy parent, your puppy will not relieve themselves where they sleep.  If the sleeping area is too large, they will walk to a corner opposite their bedding and pee or poop.  You don't want this.  You want them to whine and wake you to go 'hurry' outside.   Also, we recommend a drape or similar to cover the top and all sides of the crate -- this gives them a sense of den-like security and also helps removes distraction.  

You will need toys, and lots of them.  We recommend different types of toys, some for chewing/teething, some for chasing, and some for cuddling against.   

We highly recommend a pen made of movable panels at least 3' tall to establish a free play area that can be folded away and stored when needed, with the presumption that anything inside the pen can and will be chewed or peed on.  It doesn't need to be a big area at first - 10 x 10 is great.  It will be a huge help later on when it comes to training to come, sit, stay, bring, etc as you won't be chasing them all over your house.  

Before you bring your new family member home, ask friends and neighbors for recommendations of a veterinarian.  Know in advance what their regular hours are, and after hours availability and fees.

If you have young children in your pack, make sure that you have discussions with them in advance about where the puppy will (and won't) sleep, and how it is to be treated and handled.    Everyone able in the household should take an active, age appropriate role in the care, play and exercise of your new family member.  It will help them understand their (and your) place in the pack hierarchy. 

 

Lastly, and again, patience, preparation and understanding.   Puppies are new to the world, they make mistakes and have accidents.   Your preparation is what will determine the impact of those.  If you have $1000 dollar shoes, or an original copy of Alice's Adventures in Wonderland-- I guarantee these are what they will find and chew first.  Don't set your puppy up for failure.  

 

bottom of page